hkd88's Privacy Policy
Learn exactly how your personal information is collected, used, and protected — with complete transparency.
This privacy policy applies to all services and activities of the hkd88 platform. By using our website, you are considered to have agreed to the terms of this policy. We place the highest importance on your privacy and are committed to protecting your information.
What Information We Collect
When you register an account and use services on hkd88, various types of information may be collected from you. We collect only the information that is necessary to provide our services.
Personal Identification Information
- Full name and date of birth
- Email address
- Mobile number
- Residential address
- National ID card or passport number (for KYC verification)
Financial Information
- bKash, Nagad, or Rocket account number
- Bank account details
- Transaction history and amounts
- Deposit and withdrawal information
Technical Information
- IP address and device information
- Browser type and version
- Operating system information
- Login time and session information
- Cookie and local storage data
Gaming Activity Information
- Bet and game history
- Bonus usage information
- Preferred games and categories
- Session duration and activity
Purpose of Information Use
hkd88 uses your collected information for the specific purposes listed below. We never use your information for unnecessary or unauthorized purposes.
Primary Purposes of Use
- Account Management: Your personal information is used for registration verification, login security, and account maintenance.
- Financial Transaction Processing: bKash, Nagad, Rocket, and bank transfer details are required to process deposit and withdrawal requests.
- Customer Service: Your information is used to resolve issues and handle complaints.
- Security Assurance: To prevent account fraud and money laundering and to maintain platform security.
- Legal Compliance: To comply with applicable regulations and respond to requests from regulatory authorities.
- Personalized Experience: To provide game recommendations and relevant offers based on your preferences.
- Responsible Gambling: To identify excessive gaming activity and provide timely support.
Information Storage and Protection
hkd88 employs industry-standard security measures to protect your personal information. Our systems undergo regular security audits.
SSL Encryption
Our entire platform uses 256-bit SSL/TLS encryption, which keeps all your data transfers completely secure.
Secure Servers
Your data is stored in secure data centers where unauthorized access is strictly controlled.
Two-Factor Authentication
A two-factor security system is in place for account access, providing an extra layer of protection for your account.
Important: We never store your password directly. All passwords are secured using strong cryptographic hashing. Only you know your password — not even any of our representatives can access it.
Sharing Information with Third Parties
hkd88 does not sell your personal information to third parties for commercial purposes. However, limited information may be shared in certain specific situations.
Approved Cases for Information Sharing
- Payment Processors: Necessary information is shared with the relevant financial institutions to complete bKash, Nagad, Rocket, and bank transfers.
- Legal Authorities: Information may be provided to the relevant authorities in the case of a court order or legal obligation.
- Technology Service Providers: With technology partners who assist in operating the platform, who are required to comply with our privacy policy.
- Fraud Prevention: Limited information is shared with security partners to detect and prevent suspicious activity.
What We Never Do
- We do not sell your personal information to advertisers.
- We do not provide information to marketing agencies without your consent.
- We do not share your gaming activity information with unnecessary third parties.
- We do not disclose your password or payment PIN to any party.
Our Cookie Policy
Cookies and similar technologies are used on the hkd88 website to improve your experience. Cookies are small data files stored in your browser.
Essential Cookies
These cookies are essential for maintaining login sessions, ensuring security, and running the platform's basic functions. Without them, the site cannot work properly.
Analytics Cookies
User behavior is analyzed to understand the performance of our platform. This data is used to improve our services.
Preference Cookies
These cookies are used to remember your language preference, display settings, and other personalized preferences.
Cookie Controls
You can control or delete cookies at any time from your browser settings. Please note that disabling essential cookies may cause some platform features to not work properly.
Your Rights
As a user of hkd88, you have certain fundamental rights over your information. We respect these rights and help you exercise them.
Your Data Rights
- Right to Access Information: If you want to know what information we hold about you, you can contact the support team.
- Right to Correct Information: If any of your information is incorrect or incomplete, you can request that it be corrected.
- Right to Opt Out of Marketing: If you want to stop receiving promotional communications, you can do so at any time through your account settings or by contacting the support team.
- Right to Close Your Account: You may close your account if you wish. However, for legal and financial reasons, some information may be retained for a specified period.
- Right to File a Complaint: If you have any privacy concerns, email [email protected] or contact us via 24/7 live chat.
Account Verification (KYC)
hkd88 follows a Know Your Customer (KYC) policy to ensure financial security and prevent money laundering. This is also important for your own protection.
Documents Required for KYC Verification
- National ID Card (NID) — both sides
- Passport (if applicable)
- Driving license
- Proof of current address (utility bill or bank statement)
Documents submitted for KYC verification are used solely for identity confirmation. These documents are stored in encrypted form on secure servers and cannot be accessed by anyone unauthorized.
Protection of Minors
hkd88 is a platform for those aged 21 and above only. Protecting minors is one of our top priorities.
Minor Protection Measures
- Age verification procedures are strictly enforced at the time of registration.
- No information is collected or stored from anyone under the age of 21.
- If it comes to our attention that a minor has created an account, that account is immediately closed and all data is securely deleted.
- Parents can notify our support team about any inappropriate use by their child.
Data Retention Period
We do not retain your information beyond what is necessary. Once a specific purpose has been fulfilled or the legal retention period has ended, the information is securely deleted.
Information Retention Timeframes
- Active Account: All profile information is retained while the account remains active.
- Financial Transaction Records: Transaction history is retained for a specific period in accordance with legal obligations.
- Closed Account: Even after an account is closed, certain information may be retained for specific legal and financial reasons.
- Cookie Data: Depending on the type of cookie, data is automatically deleted at the end of a session or after a set period.
- KYC Documents: Even after verification is complete, documents are kept secured for a specific period for safety reasons.
Changes to the Privacy Policy
hkd88 reserves the right to update this privacy policy as needed. We will notify you in a timely manner of any significant changes.
How You Will Be Notified of Changes
- The "Last Updated" date at the top of the privacy policy page will be changed.
- For significant changes, a notification may be sent to your registered email address.
- Continuing to use the platform after an updated policy is published will be considered acceptance of the new policy.
- If you object to any change, you may request to close your account.
Contact Us
For any questions, concerns, or requests regarding the privacy policy, please contact our support team. We are always here for you.
Have a privacy-related question?
Our 24/7 support team is ready to answer all your questions in Bengali.
Email Support
Write to us at [email protected]. We will resolve your concern promptly.
Live Chat
Get instant support through live chat in Bengali, 24 hours a day, 7 days a week.
Responsible Gaming
Alongside privacy, visit our Responsible Gaming page to learn about responsible gaming.